Policies
Confidentiality Policy
What you discuss with your coach will be held in confidence, and not shared with others. However, these discussions are not privileged for legal purposes. The privilege of confidentiality that exists for clergy, therapists, and attorneys is not granted to coaching professionals.
That said, your coach is ethically bound to protect the confidentiality of your communications. Information discussed in coaching sessions will only be released to others with your written permission, or in response to a direct court order. These situations are quite rare in coaching practices. If such a situation occurs, every effort will be made to discuss it with you before any action is taken.
As you are probably aware, it is impossible to protect the confidentiality of information that is transmitted electronically. This is particularly true of e-mail and information stored on computers that are connected to the Internet; especially when there is not some form of security protection in place.
Cancellation Policy
A 24-hour notice is required if you need to cancel or change the time of an appointment. No-shows or late cancellations will be charged half of your regular session price.
Please be sure to contact us if you will not be able to make your scheduled appointment, in order to avoid being charged for the session. Every effort will be made to reschedule sessions, when they are cancelled in a timely manner.
Boundaries and Limitations
It is important to understand that coaching is a professional relationship. While it may often feel like a close personal relationship, it is not one that can extend beyond professional boundaries, both during and after our work together. Considerable experience shows that when boundaries blur, the hard-won benefits gained from the coaching relationship can be endangered.
No information in our coaching services is intended or implied to be a substitute for professional mental health, medical, or legal advice, or is meant to replace any of these professional relationships. It is recommended that you consult a qualified professional, if needed in these areas, prior to utilizing any of the information provided during your coaching sessions.
Payment Policy
Fees for coaching sessions with Steve must be paid in advance by credit card through his website by the first day of the month in which they are provided, unless an alternative arrangement is agreed to in writing. Services not paid for in advance will not be provided.
Privacy Policy
Last updated: October 24, 2026.
Overview
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
About us
We provide life transition and encore life coaching services, including consultations, resources, and online workshops. As part of this work, we may collect certain personal information to deliver our services effectively and improve your experience.
Privacy principles
Our approach to privacy is guided by three principles:
Transparency — We clearly explain what data we collect and why.
Control — You decide how your information is used and can request changes at any time.
Security — We protect your data with appropriate technical and organizational safeguards.
Cookies and similar tracking technologies
We use cookies and similar technologies to:
Improve the performance and usability of our website.
Understand how visitors use our services.
Personalize your experience.
You can control or disable cookies through your browser settings, though some features of our site may not work properly if you do.
How do we use your personal information?
We may use the personal information you provide to:
Deliver coaching sessions and related services.
Respond to your inquiries or requests.
Process payments and manage billing.
Send updates about services, resources, or workshops.
Improve our website, offerings, and customer experience.
We will never sell your data to third parties.
How we protect your information
We use technical and organizational measures to safeguard your personal data, including encryption, secure servers, and limited access protocols. While no system is 100% secure, we continuously work to protect your data.
Your privacy rights
You have the right to:
Access the personal information we hold about you.
Request corrections or updates to your data.
Request deletion of your data, subject to legal or contractual obligations.
Opt out of marketing communications at any time.
To exercise these rights, please contact us at: steve@buildyourencorelife.com
